We have a professional customer service team composed of localization engineers, project managers, translators, and QA specialists. Each member possesses knowledge and skills in in the new media industry, enabling us to meet clients' diverse and specialized translation needs. Before a project officially begins, a dedicated one-on-one customer service manager will communicate directly with the client to fully understand their requirements, learn from the client's previous experience, strive to maximize client satisfaction, and provide a flawless collaboration experience.

High-caliber language professionals are a strong guarantee of high-quality translation services. In addition to our full-time translators, we continuously recruit multilingual talent through cooperation with leading universities in China and abroad via various channels, while providing unified professional training and management. New talent may enter our multilingual talent pool only after passing dual assessments in language proficiency and professional ethics. In addition, upholding the principle of "letting professionals do professional work," we have established a dedicated translation project team for the new media industry. Over the course of long-term service delivery, this team has accumulated extensive resources and valuable experience, and has built a professional industry termbase containing more than 10,000 terms, enabling us to fully meet client needs.

Our translation project team uses CAT (Computer-Assisted Translation) technology to create translation memories from previously translated content and organize them for flexible use across different translation projects, thereby effectively reducing translation time. At present, we have widely applied CAT technology in large-scale text translation projects, significantly improving overall translation quality while maintaining consistency in language style and terminology. Another advantage of CAT tools is that they can preserve the original file format, such as FrameMaker and QuarkXPress, thereby avoiding the substantial time required for re-typesetting multilingual content, effectively reducing translation costs and improving efficiency.

We implement a strict five-stage quality control procedure and a three-tier review system. After each translation project is completed, the project manager promptly arranges the review process. Reviewers then revise the text for terminology accuracy and language fluency. Finally, the project manager conducts a full read-through before final delivery. Through multiple layers of review and refinement, we ensure the flawless presentation of your stories and ideas to users worldwide.

Before translation begins, our project team will establish a dedicated termbase based on the glossary provided by the client. Translators then follow this termbase strictly when translating specialized terminology to ensure the most accurate rendering of the source text. Finally, senior reviewers conduct rigorous quality control, proofreading the translation word by word and sentence by sentence against the original, and revising and polishing it in terms of faithfulness, expressiveness, and elegance. This ensures that the translation remains true to the original while meeting industry requirements and the linguistic characteristics of the target language.

Supported by cutting-edge technology, we can directly edit and translate all common file formats. Meanwhile, our tightly integrated workflow can significantly reduce costs, lower error rates, and shorten typesetting time. This includes tasks such as adjusting the translated layout according to the source document's layout; adjusting and replacing charts; creating tables of contents, indexes, and cross-references; and editing special characters.

In addition to translating DTP and Office-format files, our flexible and professional translation team is also capable of handling Adobe files, graphic formats, CAD formats, as well as export formats from CMS, PIM, ERP, TYPO3, WinCC, and other CMS platforms. Our desktop publishing team works closely with graphic design review specialists and uses a comprehensive font library to process files and applications in a wide range of formats, helping you convert source-language files into print-ready files in more than 170 languages.

Our project processes follow the ISO 17100 and ISO 9001 quality management systems and strictly comply with the requirements of ATA and LISA (localization standards). Our expert team and quality control specialists will work closely with your team to present polished and consistent localized UI elements—including buttons, menus, and graphic-text content—to users worldwide.